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Terms of Business

This document sets out the terms of business between Intrinsic Mortgage Planning, its Appointed Representatives and its clients. These Terms of Business apply until further notice. Either we or you can end them at any time, without penalty and this will not affect any outstanding transactions being carried out on your behalf.

Investment Advice and Recommendations

Any investment advice your adviser provides will be based on your personal financial objectives. We will confirm these objectives, and the reasons for each recommendation in a “Reason for Recommendation” letter.  If you have asked for any restrictions on the types of investment or the markets you wish to invest in, these will be confirmed in the Reason for Recommendation

Your Duty of Disclosure

It is your responsibility to provide complete and accurate information to insurers when you take out an insurance policy.  It is important that all statements made on the proposal form, or on any additional documentation are full and accurate.  Please be aware that if you fail to disclose any relevant information, or any change of circumstances to your insurer then any claim may not be paid.  We strongly recommend that the information you provide is checked thoroughly prior to submission.

Acting in your Best Interests

If any material interest or conflict of interest should arise in business that we are arranging for you, we will let you know and ask for your consent before we carry out your instructions.

Your Rights and Client Classification

The FCA has rules which affect the rights you have as a customer.

We classify all our individual customers as ‘retail’ customers.  As a retail customer you have rights under the Financial Ombudsman Service and the Financial Services Compensation Scheme (FSCS).  These are set out in the Initial Disclosure Document – “What to do if you have a complaint” and “Are we covered by the Financial Services Compensation Scheme” sections.  We have internal complaint handling procedures available – ask us if you would like a copy.

There are other classifications of customer that don’t have these rights. These are “professional” customers – such as listed companies, local authorities and larger partnerships or trusts.  Also “eligible counterparties” (e.g. national governments and other state bodies, banks or regulated financial services firms).

If you’d like to know how you would be classified please write to Intrinsic Mortgage Planning Ltd, Wiltshire Court ,Farnsby Street, Swindon, SN1 5AH or to the Financial Ombudsman Service and FSCS.

These Terms of Business will apply from 1/12/2007 and will remain valid until further notice.  We reserve the right to change them or anything in them at any time. Either we or you can end them at any time, without penalty and this will not affect any outstanding transactions being carried out on your behalf.

Data Protection Act 1998

The personal information you provide will assist your financial adviser in offering you the best advice as required by the Financial Services and Markets Act 2000.  The personal data you provide will be used and stored in accordance with the Data Protection Act 1998. To understand exactly what data we hold, why we hold it and your rights under the Data Protection Act 1998 our Fair Processing Notice can be viewed at

Client Money

We do not handle Client Money.  We never handle cash and will not accept a cheque made out to us (unless it is a cheque in settlement of monies owed to us).

Governing Law

This agreement shall be governed and construed in accordance with the laws of England and Wales.  In relation to any dispute, the client irrevocably agrees to submit to the non-exclusive jurisdiction of the English courts.

Financial Crime

All transactions relating to the services provided by us are covered by Money Laundering Regulations and the Proceeds of Crime Act. The FCA also requires that we have appropriate measures in place to prevent the furtherance of financial crime. Our responsibilities under these Regulations, and the rules of the FCA, include but are not limited to verifying the identity and address of our clients and of any third party making payments on their behalf. Where we require, you must supply proof of your identity in accordance with the requirements of the above Regulations.

Such verification may include electronic searches of the electoral roll and the use of credit reference agencies, which will result in a ‘soft foot-print’ on your credit records. This foot-print is not visible to other financial service providers and does not affect your credit rating in anyway. In accordance with the Data Protection Act 1998 acceptance of these terms and conditions represents your permission to us to access this information.